If you do need to return an order, we’re always happy to help. Simply email us and we’ll take you through the process.

We have gifting-ready package with enclosure card for each product. You can directly send the item as a present.

If you receive a broken or damaged item, please send us a picture of it, and we shall arrange an immediate replacement for you.

Yes.

If you need the item urgently, please contact us by email, indicating the delivery address and the delivery date you expect. After receiving your request, our customer service personnel shall evaluate the possibility of expedited delivery and confirm with you accordingly.

We provide a traceable logistic tracking number for each order.
After your order is complete, we will submit the logistic tracking number within 1-3 days and send the number to your registered mailbox.
After receiving the tracking number, you can log on: www.17track.net to check the delivery progress of your package.

We support PayPal and a range of credit card payments (Visa, Mastercard, Union Pay, American Express, Maestro, Diners Club, Discover, JCB). For details, please pay attention to the “Payment Method” page in the footer.

Yes.

Usually, you will get a discount of 6-10% for all orders.

If you buy lots of products and need more discounts, please contact us by email, indicating the name and quantity of the items you intend to buy. Our customer service personnel will apply discounts for you based on the purchased quantity.

We support multiple payment methods. If you cannot succeed with one payment method, you can change to another method.

If the payment still fails multiple times, please contact us and we will solve the problem for you.

Yes.

Storieme products have been widely favoured by a great number of customers from the US, Canada, and major European countries.

If you are an agency purchaser or a store operator intending to purchase our products in bulk, feel free to contact us. We support small wholesale and customized services with flexible cooperation methods.